FAQ Manager – Fresh Blood in the Ranks of Customer Support Software
PRLog (Press Release) –
Jul 13, 2009 – Web-Site-Scripts Company, the global leader in FAQ Software, announced today that new FAQ Software – KnowledgeBase Manager Pro came into the market. Major innovations of the release are: ability to create multiple FAQ systems on different websites, simplified work with large amounts of data, and new themes that allow to create and edit articles right on the website without entering the control panel. (http://www.web-site-scripts.com/faq-software/)
KnowledgeBase Manager Pro is the application oriented on large amounts of data administration and knowledge sharing. Unique function for creation of multiple publications of any data set allows establishing several FAQs and managing them using a single FAQ system (http://www.web-site-scripts.com/faq-software/). KnowledgeBase Manager Pro emerged relatively not long ago, but it has solid footing on the market already. According to Edward Nikolaev, Head of Support Department, current customers, among them – national mobile operators, large hosting providers, world’s biggest educational and research institutions, give high praise to announced FAQ Manager. “I like your company’s products (by the way the best on the market) and I am interested in being longtime customer for you – this is the reaction of our client who bought the product today”.
In the new version of FAQ software (http://www.web-site-scripts.com/faq-software/), operator doesn’t need to login to control panel to fix the text of published article. He can open the article on the website instead and apply changes right there. Thereby full control over information presentation reached – website visitors see it with the same appearance and in the same place where it was added. The control panel of FAQ Manager represents powerful tool for oversight operation of the whole FAQ System. It is possible to run complex manipulations on data, browse statistics of authors’ efficiency and estimate readers reaction.
There are two tools dedicated to customer support organization. First one is FAQ Questions. Site visitor can ask a question using simple form. This question comes to FAQ Manager’s control panel, where assigned to this task operator sees it among the others. He can contact question author directly or create new article based on this question in FAQ System.
Website visitors can vote for article rating as well. If rating is negative, they are asked to explain a reason of their action. All these opinions are gathered in the control panel in the Negative Ratings section. Along with the statistic of visitors’ search queries, this data array represents a basis for improvement and further development of questions and answers knowledge base in order to provide maximum quality of customer support.
When we talk about FAQ Software by Web-Site-Scripts Company, we must say about large variety of settings that supply amazing flexibility in creation of different FAQ on different websites and for different goals. Besides the fact that integration to the design of the existing website is smart and simple, you can also control the appearance and work logic of FAQ by tuning more than thousand of parameters. Starting from date and time format, number of entries per page, and short article descriptions length, and continue with pre-moderation of comments, fine-tuning of SEO parameters for each page and specific access rights.
“We estimated during development that FAQ Software can be used in ANY application domain. Functionalities developed by us don’t have analogues and are meant to give the level of configuration flexibility, lack of which forced companies to order custom development that required large budgets allocation, led to the waste of time and expected result was not always received. On the counterpart, we have the online demo, where anybody can test all functions of prepared-for-use product by himself”, said Igor Dobritskiy, CTO of Web-Site-Scripts Company. We would remind you that cost of KnowledgeBase Manager Pro varies from $398 to $6’950 and includes three months of free support and updates.
Web-Site-Scripts Company helps its clients to change approach to organization and management of data in a fundamental way, thus enable organizations to increase their activities effectiveness in modern dynamic environment. Web-Site-Scripts Company integrates solutions in areas of business knowledge management, business wiki software, FAQ & customer support software, etc. in a single product – KnowledgeBase Manager Pro. For additional information on the KM Software by Web-Site-Scripts Company visit http://www.web-site-scripts.com/knowledge-management/
# # #
Web-Site-Scripts Company, the leader in knowledge base management software, makes it possible for any business to accumulate and use knowledge, thus reduce expenses on customer support and increase by up to 50% decision-making quality, staff agility, and company reaction speed to changes of market needs. New products development cycle decreases by 20% in average. Company focus on modern technologies that increase software performance and provide users with rich user interface allowed Web-Site-Scripts to take a dominant position on market and have more than 30’000 clients over the world.
- Knight Investments LLC with the Baron of the Republic of Aquitaine reviews G-20 Summit in London
- VAnetworking.com Presents FREE eSeminar: Using your passion & purpose to create profits with Social
- XTREME Electric Ride Online Store
- Life, liberty, and the pursuit of E-cigs …
- SkyRun Vacation Rentals in Savannah - Insider Amenities Like Your Own Private Bed and Breakfast
- Urgent Payday Loans: - No faxing, no paperwork and no credit check
- Technical Communities and Gambit Communications Sign Exclusive Government Services Partnership
- Check Processing – Cut Costs, Improve Transaction Process
- More People Learning to Settle Their Own Debt
- Gets Data Validation Services on 60% cutting rate
- 25 Years of Emptying Houses
- FDI International Telecom VOIP Move over ACN, 5linx, Buzzirk
- Reed Brothers Automotive (formerly Reed Brothers Dodge), in Rockville, Maryland Will Remain In B
- Urbanedge Homes launches Stylish and Fab New Home Designs
- Tweet To Win Up To $4000 In Prizes
PRLog (Press Release) – Jun 21, 2009 – Knight Investments LLC Officials and the Baron of the Republic of Aquitaine have held regular meetings on how to stimulate the local economic recovery in America, and exactly what qualifies as Humanitarian in this day and age. Vice President of Knight Investme
PRLog (Press Release) – Jul 22, 2009 – VAnetworking Presents a FREE eSeminar on: On Wednesday, August 5 2009 at 2:00 p.m. EST, Michelle A. Vandepas will present: Using your passion and purpose to create profits with Social Media Topic Description Using Your Passion and Purpose to Create Profits wit
PRLog (Press Release) – Jun 26, 2009 – Xtreme Electric Ride is an online retail store focused on supplying our customers with the very best electric ride. We are an authorized dealer for X-treme Scooters manufacturing. All products we sell are shipped directly from their warehouse which is strategi
PRLog (Press Release) – Jun 22, 2009 – With more smoking bans and new legislation the US Government is forcing smokers to smoke only in designated areas, pay bloated taxes and now allowing the FDA to put a seal of approval on regular tobacco; it is clear to see the US Government cares very little f
PRLog (Press Release) – Jul 19, 2009 – SkyRun Savannah Offers Premier Summer Rentals in Savannah, Georgia Hotels in Savannah, Georgia can be expensive, crowded and impersonal. Bed and Breakfasts are charming but short on privacy and they can’t cater to your personal whims. SkyRun Savannah offers
PRLog (Press Release) – Jul 19, 2009 – Urgent Payday loans is a significant day when you receive your paycheck and everyone waist for it eagerly. But a sudden expense in the middle of a month may add to your financial problems, especially when you are having no finances to cope with it. Leaving it
PRLog (Press Release) – Jul 17, 2009 – SAN BRUNO, CA and NASHUA, NH — Technical Communities, Inc., the company technical organizations who sell to the government rely on for proven go-to-market solutions to grow sales, lower costs and reduce risks, announced today a new exclusive government service
PRLog (Press Release) – Jun 20, 2009 – If your organization requires check processing services to improve your business, financial transaction processes, then outsource your entire check processing requirements to reliable outsourcing providers such as Outsource Data Processing. Outsource Data Proc
PRLog (Press Release) – Jul 20, 2009 – iSETTLEDit.com provides the user access to tips, tools, a community forum and preformatted letters that help individuals to negotiate directly with their creditors. The website urges consumers to contact their creditors at the moment they first realize they ar
PRLog (Press Release) – Jun 25, 2009 – Outsourcing Web Research is high quality web research services provider in variety of subjects and areas. Outsourcing Web research services is a BPO company for provide web research services such as data research, data mining, data collection, data extraction,
PRLog (Press Release) – Jul 19, 2009 – 25 Years of House Clearances Set up in 1984 with a £250 grant from the local enterprise agency in an old hen house, August 2009 sees the 25th anniversary of Alistair Patterson’s House Clearance business. During the years the business has seen more than th
PRLog (Press Release) – Jul 13, 2009 – Telecom is a $4+ Trillion Industry worldwide, $1.3 Trillion in US Alone with estimations of rapid growth due to the Cellular Technology and the Evolution of the Wireless Customer Using their Cell Phones for Business, entertainment, work, surfing the Internet,
PRLog (Press Release) – Jun 19, 2009 – After almost 94 years selling Dodge’s and in the wake of Chrysler’s epic announcement to drastically cut the dealer network, Reed Brothers Dodge in Rockville, Maryland (MD) is among 789 dealers nationally that will no longer sell the Chrysler brand. Despite pu
PRLog (Press Release) – Jul 17, 2009 – One of the trusted Melbourne home builders and few eco-builders in Victoria - Urbanedge Homes has launched a new wave of stylish and fabulous new home designs that offers stylish facades, beautifully finished kitchens and smart floor plans in their collection
PRLog (Press Release) – Jun 10, 2009 – Click on the following link to join our Twitter tweet contest!! Tweet To Win $4000 In Prizes Click here: http://www.businessinnercircle.com/cc/carshownational Here is what you could win: One Grand Prize: Your pick: $1,000 marketing package or a 32 inch LCD TV