Mapit Designer turns complexity into simplicity
PRLog (Press Release) –
Jun 30, 2009 – Mapit Designer 3.0, a software tool that allows users to easily build decision trees and process maps which can be outputted as HTML script, was released today. Mapit Designer is for users who need to guide their customers through complex interactions to reach a result, such as troubleshooting, legislation, compliance, product selection and surveys. Mapit Designer can be used to produce self help online tools or call center scripts to help with customer interaction and decision making.
Mapit Designer, developed by Hindin Solutions, is already being used in a range of settings including call centers, product websites, content management systems, and company intranets all over the world.
“Our customers tell us it’s very easy to use, not over done, does what it’s meant to do and that it’s at a good price point. We can even count Intel among our customers; they’re using it for online product help. Mapit is really fulfilling business requirements for our customers which is very satisfying,” says Paul Sapsford, Director, Hindin Solutions.
Mapit Designer features a simple drag-and-drop script and screen builder interface. The user interface allows users to configure their information to map customer interactions. The user breaks decision-based knowledge down into a series of simpler, more individually manageable problems, graphically displayed in a flow diagram called a decision tree or process map. The resulting HTML scripts can be easily inserted into web pages, intranets or contact management systems that can then be immediately used.
Mapit Designer is an effective tool for customer services representatives and agents who assist help desk customers with complex decision making. The goal for any call center is to provide the right answer, first time. High staff turnover and 24 hour operations mean that call centers face major challenges in ensuring that information is readily accessible, changeable and current. Mapit Designer reduces the complexity of the information displaying it in a logical format which can be easily followed either by the customer support representatives or online by the customers themselves.
The New Zealand Transport Agency (NZTA) uses Mapit Designer as a questionnaire/decision-tree while attending customer phone calls on driver licensing, motor vehicle registration and road tolling. To date NZTA has developed over 60 different scripts that can be referred to from a directory of Frequently Asked Questions (FAQs) to deliver sophisticated information through 200 customer service representatives to 5,000 to 7,000 callers per day.
In the past staff had large folders of paper-based information that needed constant updating. Large-sized flow charts and “if/then” decision trees were provided to each desk and were difficult to find when on a call. Updating the information when legislation or conditions changed was a major logistical challenge. Now all information and knowledge is stored in a knowledge base and agents are trained to use scripts developed in Mapit Designer to answer questions.
Scott Andrew the Knowledge Base Administrator for the Transport Registry Centre credits Mapit with great improvements within the call center, “Compliance is high, very high and training issues have been simplified since we’ve been using Mapit.”
Mapit is also being used as a product selector to help customers choose the right product for their needs from a website. US Builder Supply, a Texas based supplier of building products throughout the USA, sells thousands of products for door attachments, bathrooms and security and safety from their website http://www.usbuildersupply.com/
US Builder Supply wanted a simple tool to take their clients down a decision path to enable them to choose the right product for their needs online from the literally hundreds of pages of product information. Owner Ken Swanson says, “Every business and every industry has their own processes. It might be product configuration, help desk information, anything. I wanted a simple solution to help present information in an orderly manner. Mapit has allowed us to create an online customer driven decision making process that results in an educated customer and strong sales.”
Mapit Designer doesn’t require the user to have any specialist computer knowledge or require any other programmes. Subject matter experts can easily encode their understanding of complex knowledge and process flows. The user starts by creating a frequently asked question and mapping out all the possible paths that follow from that question and linking the appropriate answers to questions based on their decision logic. The questions are designed to help your customer work their way through the process until they reach their correct answer.
Mapit allows the user to capture data by text entry, check boxes and radio buttons. Mapit can be used for Yes/No type answers (”Do you earn more than $40,000 per year?), or more complex Multiple Choice questions (”More than $40,000 + two children under 10 years old) that lead to different answers based on the combination chosen. Graphics can also be included to make the script even more powerful. When the customer is using the tool results are communicated interactively and they are directed to supporting web-based content such as an order form, more detailed information or survey results.
Mapit can also be used as a troubleshooting tool for technical or product problems online or for online surveys and polls.
A free trial of Mapit Designer 3.0 can be downloaded from http://www.mapitdesigner.com/
- ENDS -
- Indian IVD Emerging as One of the Fastest Growing Segments
- RentJungle.com’s Smart New Mapping Technology Revolutionizes Apartment Hunting
- New Sales Director Joins Staff at Five Sparrows, LLC
- Inbound Internet Marketing Services Company Provides Infinite Customer Base To Small Businesses
- diamond, israeli diamond The Odds are on the High-end Jewelry Industry at JCK Las Vegas
- The Economic Downturn Spells Opportunity For Lionheart Assurance Solutions
- Two Former Stay at Home Mom’s Making a Difference in This Economy
- Missouri CD Rates for June 12, 2009 from SelectCDrates.com
- Israeli Diamond Portal Reports: Every-Diam – When You Need that Very Special Diamond
- Indian Middle Class Population and Purchasing Power Myth
- Cheap Website Design for Small Business - A Successful Task with Web4Half
- Expert SEO: How to get Massive Exposure fast (Free ebook)
- Redefining Candle Shopping offering custom Eco-friendly scented candles in over 1000 Candle Scents.
- Going to the Ends of the Earth
- Mike Roma of Merrill Lynch Bank of America Joins Price of Business Show
PRLog (Press Release) – Jul 14, 2009 – Advances in human genomics, bioinformatics, miniaturization, and microelectronics often blended with information and computer technology have led to a growth spurt in the global market for in vitro diagnostic (IVD) tests. Among others, Indian IVD market is ant
PRLog (Press Release) – Jul 06, 2009 – When it comes to apartment hunting, it’s a jungle out there. The best defense is Rentjungle.com’s innovative spidering and mapping technology. Not only does it scour the web and aggregate pages to find every listing, but it presents those findings on an intera
PRLog (Press Release) – Jun 22, 2009 – Five Sparrows, LLC announced today the addition of a new Sales Director to its growing staff of Internet professionals. Doug Oberski, Director of Sales, joined the company on June 1, 2009. Five Sparrows is a Hartland-based web site and marketing services firm
PRLog (Press Release) – Jul 17, 2009 – Henderson, NV – WebsiteDirect.org provides small businesses with invaluable Internet Marketing Strategy and tools geared toward increasing the company’s customer base without depleting the company’s funds. Marketing your business in today’s world, forces sma
PRLog (Press Release) – Jun 28, 2009 – ’ The show serves a major meeting place for the many entities in the global high-end jewelry and diamond industries. Yancy Weinrich, Industry VP for JCK and Luxury, says that the trade show’s venue is a definite attraction: “If we were to have the show in Chic
PRLog (Press Release) – May 30, 2009 – Dallas, Texas – Dallas, Texas — – Not all businesses are upset about the economy these days. The Dallas/Fort Worth office of Lionheart Assurance Solutions (http://www.LionheartAssuranceSolutions.com), LP is recruiting and training new Agents as quickly as p
PRLog (Press Release) – Jun 15, 2009 – In 2006, Ruthanne Eberly and Heather Brown decided that they wanted to make a little extra income for their families. “We were thinking that we could work a couple days a week cleaning homes to bring in a couple extra dollars. We never thought it would bring
PRLog (Press Release) – Jun 17, 2009 – The Show Me State displayed some moderate gains on the average for the best CD rates for the week ending June 12, 2009. The average of the best six month CD rates in Missouri rose by three basis points or 3/100 of a percent to end the week at 2.22%. Missouri
PRLog (Press Release) – Jul 05, 2009 – Roni Abramov, owner of the Every-Diam diamond company, has seen it all since establishing his firm in 1980. Abramov started out as a diamond polisher and he still regards diamond polishing as the heart and soul of his company. Abramov notes: “Today we deal mai
PRLog (Press Release) – Jul 03, 2009 – Following are the excerpts from the new book “Doing Business in India and Understanding Pitfalls”. Sometimes I am really surprised when I hear or read in the news that there is some strong 300 million, middle class consumer base in India who has almost same or
PRLog (Press Release) – Jun 04, 2009 – Every day, new websites are launched on the internet. The internet has become the playing field of many companies and I am sure that your competitors are using it to their advantage. If you do not want to lose market share, you should develop a good website. E
PRLog (Press Release) – Jun 01, 2009 – Rosemary Donald the leading SEO Consultant at Sitecontent4u.com shares with you the insider secrets that put Rank 1 websites at the top of Google, Yahoo & MSN. There are no gimmicks just proven website marketing techniques that are guaranteed to get your webs
PRLog (Press Release) – Jul 18, 2009 – TexasTripleScentedCandles.com - America’s Largest Online Hand Poured Scented Candle Store is your one stop candle shop for all your scented candle needs & desires. This online candle store is such a fun place to shop especially for the true candle lover. If yo
PRLog (Press Release) – Jun 14, 2009 – How does the independent jeweler compete with the big chain stores? A local business has figured it out. Ashland Jewelers Richard & Ron Hansen of Gold & Gems Fine Jewelry have developed the necessary relationships to travel directly to the original sources for
PRLog (Press Release) – Jul 15, 2009 – Kevin Price, Host of the Price of Business Show on CNN 650, announced that Mike Roma has joined his radio team as a Contributor. He will be on every Wednesday at 11 am CST at PriceofBusiness.com. Price said “I’m delighted to have someone with the amazing back